Frequently Asked Questions
Everything you need to know about your fitness journey with LifeSpan.
What is the standard shipping timeframe for cardio equipment?
Standard shipping typically takes 5-10 business days. Large items like treadmills and ellipticals are shipped via freight, and you will receive a tracking link to schedule a specific delivery window.
Do you offer professional assembly services?
Yes, we offer 'White Glove Delivery & Assembly' at checkout. This service includes delivery to your room of choice, professional setup, and removal of all packaging materials.
What is your return policy for fitness gear?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery, provided it is in original condition and packaging.
What kind of warranty comes with LifeSpan Fitness products?
Most of our equipment features a lifetime warranty on the frame and motor, with varying coverage for parts and labor (typically 1-5 years) depending on the specific model.
Can I use your under-desk treadmills with any standing desk?
Our under-desk units are designed to be compatible with most height-adjustable desks. We recommend checking the base width of your desk to ensure the treadmill fits comfortably between the legs.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to invest in your health now and pay over time.